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Will you work with my insurance company? .

·     Yes, we work with every insurance company. In fact we likely are a part of the “Preferred Service” program for your insurance company. In most cases our estimating software matches the software that your insurance company adjuster uses

I have an estimate from my insurance company will you work with it?

·      Yes, but before we start work we review the estimate you have been given carefully to make sure that something hasn’t been missed. If change is needed we contact the adjuster directly and work out the differences before we start work for you. You are responsible for your deductible and never have to worry about getting charged extra for items that should be part of the loss.

When I have a loss can I call Partners directly or do I have to call my agent first?

·      Yes, you are more than welcome to call us directly.  Like we say, we will manage your loss so you don’t have to, and will take care of coordinating with your agent and insurance company.

What if I have a loss in the middle of the night, can I count on Partners to be there?

·      Yes, at Partners we offer our clients 24/7 service!  Our on call staff is there to provide for your needs any time day or night!

If I have Partners perform emergency service on my home, can you take care of the repairs of my home as well?

·      Absolutely!  Not only does Partners offer emergency services, our staff provides complete structural and content drying, cleaning, inventory and repair services to get your belongings and home right back to where it started….or even better than it was before!

How soon can you be here?

·      We offer our clients 24/7 service!  In an emergency our goal is to be there within an hour or two of your call to us. Depending on your need, we can also schedule a time to meet with you to assess the damage and then start work accordingly. 

Do you deal with my insurance company?

·      Yes, we take care of coordinating with your insurance company 100% so you don’t have to.  Your only responsibility is your deductible and you can sit back and relax knowing that we will handle the rest!

How long will the repairs take?

·      At Partner’s two things are important:  quality work and returning your life to normal as quickly as possible. Repair times will vary from job to job. We know that you want your house back quickly. Our goal is to provide quality services and repairs in the most time efficient manner possible!

How will I be updated about the work being done on my home?

·      A project manager will be personally assigned to your job as a communications and management focal point, updating you and available to take any questions you may have at any time. 

Should I start cleaning?

·      Most losses no! Depending on the loss cause/ source procedures can vary greatly. Usually it is better to have us come look and discuss before taking action.

Will I ever be able to get the smoke smell out of my clothes or should I just throw them away?

·      First of all, don’t throw anything away as everything needs to be inventoried for insured loss purposes.  At Partners, we have a specialized in-house laundry for smoke and water damaged clothing and fabrics. We have a very high success rate in completely restoring clothing with our specialized cleaning techniques. 

Do you warranty your work?

·     Yes, all of our workmanship has a one year warranty.  Depending on your insurance company the warranty may be extended for up to 5 years. 

Are you a licensed contractor?

·      Partners Services Inc. is a licensed General Building Contractor. Minnesota license # 20154155.